> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parley.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing and usage FAQs

> Common questions about seats, document processing, credit estimates, and running out of credits.

## I'm an existing customer. What changes for me?

If you're on an annual Enterprise plan, nothing changes. Your contract stands as written. If you'd like to move to the usage-based model, reach out and we'll go through your usage to date in depth and size the right plan with you.

If you're on a monthly plan, nothing happens without talking to us first. We'll reach out with your specific usage numbers before anything changes.

## Do you charge per user?

No. Every plan includes unlimited users. We charge for the work Parley produces, not for who has a login. Adding a user is free and never draws credits.

## Does uploading our documents cost credits?

No. Document upload and processing are free, no matter the volume, and so is the self-driving case management that runs on top of them. We don't want your team hesitating to put a file in Parley.

## How do I know how many credits we'll need?

Most firms never have to think about it.

If you're not sure where you'd land, talk to us and we'll size it with you based on your caseload and the kinds of filings you run. After a month of real usage, check the [Usage](https://app.parley.so/settings/usage) page and [contact sales](https://www.parley.so/contact-us) to discuss a custom credit package.

## What happens if we use our full credit allocation?

It depends on your spending controls. With overages enabled, work continues and additional credits are billed at \$1 per credit, invoiced in arrears on Enterprise. With overages off, credit-powered features pause until your balance resets.

On Pro and Growth, buy a credit pack or turn on auto-recharge so the work doesn't stop.

## Do credits roll over?

Yes, within your subscription period, up to a cap of 2x your monthly allotment. Rollover is drawn down before your current period's credits.

At renewal, the balance carries into the new term if your new monthly allotment is equal to or greater than the expiring one. Downgrading at renewal clears it.

## How do I track credit usage?

In your billing settings. Owners and Admins see a breakdown of consumption by user, and you can set alerts so you know before you reach your allowance. You can also export the full usage log to CSV from the [Usage](https://app.parley.so/settings/usage) page.

## Still have questions

For pricing conversations, custom credit packages, or anything about your specific plan, [contact sales](https://www.parley.so/contact-us). For everything else, reach the team at [founders@parley.so](mailto:founders@parley.so).