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Installing the add-in

We recommend installing it from inside Outlook itself. Parley for Outlook is also available on its Microsoft Marketplace listing.
1

Open Outlook

Open Outlook on your desktop or on the web.
2

Go to More apps

Select More apps, then choose Add apps.
3

Find Parley

Search for Parley and select Add.
4

Sign in

Open the Parley pane and sign in with the same account you use at app.parley.so.
If your firm centrally manages Office add-ins, your IT admin may need to approve Parley before it appears. Point them at [email protected] if they have questions.

Permissions and access

  • The Outlook Add-In only accesses emails at the individual email level, not the entire mailbox. It only accesses the email that is in read or compose form, meaning the selected email. We use the read/write item permission detailed here.
  • Access can be granted centrally by a Microsoft 365 admin, who can specify certain users or user groups.
The first time you add Parley, Outlook shows a permissions dialog. The add-in is published by Parley Technologies Inc., and the capabilities it requests are: The third-party service named in that dialog is Parley itself. For how that data is stored, retained, and protected once it reaches us, see Security and compliance.

The add-in and inbox sync

The add-in is for acting on a message directly in Microsoft Outlook. Email and calendar sync is the background process that keeps your cases and correspondence aligned within Parley.