Getting support

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Flag a bad response

Every Agent reply has a feedback option. Use it in the moment a response misses — it’s the fastest signal we get, and it goes straight to the people who can fix it. If an answer cites evidence you want to check, text pulled from scanned documents includes page numbers, so you can go directly to the source page.

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Reach the team

Pro plans include email support. Growth adds Slack support. Enterprise includes dedicated support. See Plans.

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Getting your workflows built

This is the part firms underuse. If your team regularly produces a work product Parley doesn’t handle the way you’d like — a petition type, an index format, a case evaluation, cross-examination questions — send us a sample and we’ll build it with you. We’d rather construct your first Skills alongside you than have you guess at them. Growth and Enterprise plans include custom workflow and Skill development with our team.

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Forms and case types

If there’s a USCIS form or a workflow you need that Parley doesn’t support yet, email us a sample and we’ll get it set up.

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Onboarding

New to Parley, or bringing new attorneys onto it? Open the chat and type onboard me. Parley researches your firm, drafts your attorneys, bar numbers, offices, and practice areas for you to confirm, and builds your first Skill live. It takes about five minutes and works best after you’ve connected your inbox, so the conversation is about confirming what Parley already found rather than typing things in.

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Signing in

Sign in at app.parley.so. If your firm is already on Parley, ask an Owner or Admin to invite you — adding users is free on every plan. See Permissions.